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At Fager, we highly prioritize our customers' satisfaction and actively work with the feedback we get from ou minimizing returns. Every reason submitted through our return form significantly contributes to refining our product quality and enhancing our sizing guides, ensuring an unparalleled shopping experience.
Return & exchange
Return Eligibility
Note: We do not accept returns on bits and clothes returned in a used condition.
If a used bit is returned, a surcharge of 60€/60$/600SEK will be applied to each bit that has been used . This is for hygienic reasons and reselling value.
How to initiate a return
Return item from a fair
If you need to return an item bought from a fair, please send us an email to info@fagerequestrian.com with following information:
In-store returns
In addition to online returns, you have the option to return eligible items at our physical store. Our in-store staff will assist you with the return process and guide you through the necessary steps. Bring the product(s) along with the original order confirmation to our store at Spånvägen 11, 24534 Staffanstorp, Sweden.
How do I make an exchange?
For a change of size, color or product, you’ll have to place a return and reorder the product of choice.
1. Follow the return process instructions.
2. Please make a new order of the new size on the website.
Observe; If you placed your first order during a campaign or with a discount code, please get in touch with us at info@fagerequestrian.com and we will make sure that you get the same price.
Fees and Deductions
For all returns, a return fee will be deducted. See the table below for return fee details.
Destination
Return Fee
Sweden
SEK 59 (trial bits = no return fee, only rental fee 400SEK)
Denmark
DKK 75
Norway
NOK 169
EU
EUR 10
Rest of the world
USD/EUR/GBP 15
How and when will I receive my refund?
Refunds are processed upon inspection and approval of the returned item. Once approved, refunds will be issued accordingly.
The refund will be issued using the original payment method.
If you paid with Klarna invoice and want to make a return, make sure to pause your invoice through my.klarna.com so that the invoice does not expire before we receive your return. If you fail to pause your invoice before the invoice expires you may be subject to delay fees from Klarna. Please contact Klarna for further questions regarding your invoice.
Please note that we handle the returns 1-2 times a week. Returns may take longer to process during and after campaigns.
If you have any questions, please don't hesitate to contact our customer support team at info@fagerequestrian.com
File a claim
What do I do if the product is damaged?
Fill out our online return form, providing your order number and email ID [HERE] and register a claim request. Remember to attach at least one photo of the damaged product.
Our customer support team will reach out to you in resolving the issue.
How do I file a claim?
To submit a claim, please follow these steps:
Visit our online return form and enter your order number and email.
Select the item you wish to claim and choose the "Claim" button.
Provide a brief description of the defect and upload at least one photo clearly showing the issue.
Review and save your request.
Once submitted, you will receive an acknowledgment email.
Our team will review your claim and provide a resolution. Faulty items will be exchanged for the same product and size, subject to availability. If the item is out of stock, a full refund will be issued. We cover all shipping costs related to approved claims.
Policy on claims and faulty items
Items are classified as faulty if they are received damaged, are the incorrect product, or if a manufacturing fault appears within 3 years of purchase. Items damaged due to regular wear and tear are not eligible for a claim. This includes the wear and tear of our rubber and leather bits.
What happens after I submit a claim
Our team will review the photos and description provided. If approved, we will first attempt to exchange the item for the same product and size. If the item is no longer in stock, you will receive a full refund. We are responsible for all return shipping costs for approved claims.
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France / EUR