Politique de retour

Some of our products are made or modified specifically according to the customer’s order. This includes custom-designed bits and separate mouthpieces.

Custom-designed bits are possible to order 2 times a year during our campaign for special orders. These bits are produced according to the customer’s chosen design, specifications or preferences.

- When you make a special order, you will be asked to approve these terms before paying.

Separate mouthpieces, sold to be used with the combination bits, are made to order by modifying an existing bit and removing the rings. Once production or modification has started, these products are considered custom-made items.

- These mouthpieces are ordered from the website, but is not a standard variant of a product. This information is visible on the product clearly, no extra confirmation will be made, and you accept these terms by making your order.

In accordance with applicable consumer law regarding distance purchases, the right of withdrawal does not apply to products that are made according to the customer’s instructions or that have been given a clear custom character.

Custom-made products and special orders can therefore not be returned, exchanged or refunded due to change of mind.

This does not affect your statutory rights in the event that a product is faulty or defective.