Delivery & Returns

CUSTOMS AND IMPORT DUTIES

Orders within the European Union are duty free.

United States

Due to current US customs regulations, duties will only be added on orders exceeding 800 USD/order/24 hours when shipping from Sweden to the USA.

Great Britain

Fagerdesign covers all import duties & taxes for GB orders. No extra charges will be added after checkout.

Norway

Fagerdesign are VOEC registration and covers all import duties & taxes for Norwegian orders. No extra charges will be added after checkout.

For international orders, your package may be subject to customs duties and handling fees. Fagerdesign has no control over possible import charges assessed by the country’s importers.

It is the customer’s responsibility to pay for tax and duty charges. An order can not be cancelled or ‘returned to sender’ unless these charges have been cleared.

Delay or refusal when paying for these charges will result in your shipment being destroyed and you will not be entitled to a refund. By placing an order with Fagerdesign  you agree to these terms and conditions.

HOW LONG WILL MY PACKAGE TAKE TO ARRIVE?

Delivery timescales:

Sweden 1-3 working days

Europe 1-5 working days

Outside Europe 1-5 working days

You’ll find your estimated delivery date in your Order Confirmation email, depending on the shipment method chosen. Please remember that this date is an estimate and your order may arrive slightly before, on or possibly after the estimated delivery date.

To follow the progress of your order, please check your tracking.

Customs and import VAT and any other expenses associated with delivery outside of Sweden that can occur is the responsibility of the customer to pay.

HOW DO I RETURN, EXCHANGE OR MAKE A CLAIM?