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We are here to help

Browse through the most frequently asked questions

Bits

Important information to read before purchasing your first Fager bit

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How do I know if I have the correct size?

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What is the difference between the various sidepieces?

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Can I try a bit before I buy it?

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How can I check if the bit is approved for competition?

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How can I tell if my Fager bit is placed correctly in my horse's mouth?

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Which metal do I need?

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How do I choose the correct bit for my horse?

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Is one bit enough or do I need more than one?

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Where are Fager bits produced?

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Clothes

Size guide

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What is the difference between our leggings and breeches?

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My size is out of stock

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How long is the delivery time?

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Orders

What payment methods do you offer?

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I haven't received confirmation of my order

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Can I make changes to my order?

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My size is out of stock

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Terms & conditions

Privacy & security

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Return & exchanges

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Force majeure

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Customs & import charges

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Reclaimed or damaged goods

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Delivery

Do you ship to my country?

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There is a problem with my delivery

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How long will my package take to arrive?

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How can I track my order?

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Returns & exchanges

I wish to cancel my order

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How do I exchange an item?

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Are returns free?

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Canceled order - what happened to my payment?

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Can I return or change an unused product after 30 days?

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Gift cards & discount code

Discount and promotional codes

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My gift card doesn't work?

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When will I receive my gift card?

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How does a gift card work?

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Can I change or cancel my gift card purchase?

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