Observe: longer delivery time during Christmas, read more here.
Return, exchange or file a claim
How to make a return, claim or exchange
If you're inside EU:
Use the return label you got in the package to send your package back.
If you wish to change size or model, please make a new order on the new size on our website.
If you're outside EU:
Please email us at info@fagerequestrian.com and provide us with your order number so we can create a return label. We will get back to you with a return label for the shipping.
If you wish to change size or model, please make a new order on the new size on our website.
For more information, terms, and conditions, please read the instructions below before making your return or claim
General conditions
Can I return a bit after trying it on?
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How long is the return period?
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What is the cost of a return or exchange?
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How does a return of 3 for 2 items work?
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How and when will I receive my refund?
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Do I need to use your shipping label?
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How do I make a return?
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Exchange an item
How do I exchange an item?
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What's the cost of exchange?
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I ordered with a discount, can I get the same price?
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File a claim
How do I file a claim?
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Do I have to pay for the shipping if I make a claim?
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How and when will I receive my refund?
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