Delivery & Returns

DO YOU SHIP TO MY COUNTRY?

We ship our products worldwide.*

*For Australia and New Zealand, please make your orders here: https://www.fageraustralia.com/

*We do not ship to Russia.

WHAT IS THE STANDARD SHIPPING COST?

Sweden: 59 SEK, free shipping above 500 SEK

Denmark: 75 DKK for standard shipping, 110 DKK for express shipping. Free standard shipping above 1000 DKK, free express shipping above 2000 DKK.

Norway: 169 NOK for standard shipping, 225 NOK for express shipping. Free standard shipping above 1799 NOK, free express shipping above 3499 NOK.

Europe: 10€ for standard shipping, 15€ for express shipping. Free standard shipping above 149€, free express shipping above 300€

UK: 15£ for standard shipping, 19£ for express shipping. Free standard shipping above 149£, free express shipping above 300£

Outside Europe: 15€/$ for express shipping, free shipping above 300€/$

WHAT HAPPENS AFTER I HAVE PLACED MY ORDER

Orders placed before 1 PM CET are usually shipped the same day. Exceptions may occur when promotional campaigns are running.

Goods are dispatched Monday to Friday using DHL Freight, DHL Express, UPS or Postnord. You are able to choose your Freight option in checkout.

When your order leaves our warehouse, you will receive a confirmation email that includes tracking details.

When you place your order, you must give the same name as appears on your ID. Otherwise you may have problems collecting your parcel.

If you discover that any goods are damaged, you must notify us directly info@fagerequestrian.com.

GOOD TO KNOW

All of Fager's bits are handmade, which means they won't be 100% identical with each other. We allow 2-3mm errors (+ or -) when it comes to the measurements for the bits, both for the size and thickness, but we try to keep them as precise as possible.

CUSTOMS AND IMPORT FEES

Orders within the EU
No customs duties apply to deliveries within the EU.

United Kingdom, Norway, and the USA
For customers in the UK, Norway, and the USA, no additional charges will apply.
We ship using DDP (Delivered Duty Paid), meaning that Fagerdesign AB covers all risks, customs duties, and import clearance until your order is delivered.
The price shown at checkout is the final price you pay – no hidden fees or additional taxes.

International Orders (outside the EU, UK, Norway, and the USA)
Please note that if you are ordering from a country outside the above-mentioned regions, you may be required to pay customs duties, VAT, and handling fees upon delivery. These charges are determined by your country's customs authorities, and Fagerdesign has no control over them.

• It is the customer’s responsibility to pay any applicable import charges.
• Orders cannot be cancelled or returned if these fees are not accepted and paid.
• If you refuse or delay payment of the required charges, your shipment may be destroyed by customs, and no refund will be issued.
  

By placing an order with Fagerdesign, you agree to these terms.

HOW LONG WILL MY PACKAGE TAKE TO ARRIVE?

Delivery timescales:

Sweden 1-3 working days

Europe 1-5 working days

Outside Europe 1-5 working days

You’ll find your estimated delivery date in your Order Confirmation email, depending on the shipment method chosen. Please remember that this date is an estimate and your order may arrive slightly before, on or possibly after the estimated delivery date.

To follow the progress of your order, please check your tracking.

Customs and import VAT and any other expenses associated with delivery outside of Sweden that can occur is the responsibility of the customer to pay.

I HAVE QUESTIONS ABOUT MY PACKAGE

If you have any questions about your package before it leaves our warehouse, please feel free to contact us at info@fagerequestrian.com.

If the package has left our warehouse, contacting the shipping company is always faster if you have any questions. We do not have more information than what is on the tracking page. However, the shipping company asks you to get the shipper to contact them, and we are always happy to help.

You can track your package with the tracking ID you get as the package is sent.

WHAT HAPPENS IF I DON'T CLAIM MY PACKAGE FROM THE PICKUP LOCATION IN TIME OR ACCEPT THE DELIVERY?

If your package is not picked up in time from the pickup point or accepts the home delivery, we have a return and handling cost of 30€/30$/30BGP/300SEK/195DKK/300NOK. This is the amount that the shipping company will charge us for packages that are not claimed.

If you choose home delivery, it's the receiver's responsibility to be home during the delivery, or contact the shipping company to book a delivery time. We do not take responsibility for failed delivery attempts or if the shipping company cannot get a hold of you.

Your shipping company should provide you with the collection time.

HOW DO I RETURN, EXCHANGE OR MAKE A CLAIM?