Return, exchange or file a claim
How to make a return, claim or exchange
If you're inside EU:
Use the return label you got in the package to send your package back.
If you wish to change size or model, please make a new order on the new sizeĀ on our website.
If you're outside EU:
Return your order to the following address:
Fagerdesign AB
SpƄnvƤgen 11
24534 Staffanstorp
Sweden
Remember that you must file a customs declaration for shipping to Sweden. Any tax or charges need to be paid by the shipper. If this isn't done, the package may not be delivered to us and will then be returned to you again.
If you wish to change the size or model, please order the new size on our website.
For more information, terms, and conditions, please read the instructions below before making your return or claim
General conditions
Can I return a bit after trying it on?
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How long is the return period?
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What is the cost of a return?
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How does a return of 3 for 2 items work?
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How and when will I receive my refund?
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Do I need to use your shipping label?
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How do I make a return?
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Exchange an item
How do I exchange an item?
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What's the cost of exchange?
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I ordered with a discount, can I get the same price?
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File a claim
How do I file a claim?
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Do I have to pay for the shipping if I make a claim?
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How and when will I receive my refund?
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