Observe: longer delivery time during Christmas, read more here.

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Return, exchange or file a claim

How to make a return, claim or exchange

If you're inside EU:

Use the return label you got in the package to send your package back.

If you wish to change size or model, please make a new order on the new sizeĀ on our website.

If you're outside EU:

Please email us at info@fagerequestrian.com and provide us with your order number so weĀ can create a return label. We will get back to you with a return label for the shipping.

If you wish to change size or model, please make a new order on the new sizeĀ on our website.

For more information, terms, and conditions, please read the instructions below before making your return or claim

General conditions

Can I return a bit after trying it on?

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How long is the return period?

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What is the cost of a return or exchange?

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How does a return of 3 for 2 items work?

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How and when will I receive my refund?

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Do I need to use your shipping label?

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How do I make a return?

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Exchange an item

How do I exchange an item?

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What's the cost of exchange?

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I ordered with a discount, can I get the same price?

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File a claim

How do I file a claim?

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Do I have to pay for the shipping if I make a claim?

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How and when will I receive my refund?

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