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SWEDISH DESIGN

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We are here to help

Browse through the most frequently asked questions
IMPORTANT INFORMATION TO READ BEFORE PURCHASING YOUR FIRST FAGER BIT

All Fager bits are individually crafted by hand rather than mass-produced by machinery.   This enables us to pay attention to the smallest detail, however sometimes this can produce natural variation between finished bits. Unlike a mass-production line, when crafting by hand the final finish may vary in appearance.  This variation is to be expected when producing each piece individually and is purely aesthetic, and in no way affects the functionality or the comfort of the bits.

Fager bits undergo rigorous quality checks prior to leaving our warehouse, whether they are being sold direct to you the consumer, or to an authorized Fager stockist.

On receipt of your bit if you are dissatisfied with your purchase in anyway, please do get in touch with us BEFORE removing the tags or using the bit. Thank you.

Please feel free to get in touch if you are unsure about which bit to order or have any questions about the fit etc.

Due to current demand for the bits being extremely high, there will be no upcoming new designs or different sizes available, other than what is currently offered on the website.

HOW DO I KNOW IF I HAVE THE CORRECT SIZE?

If you are unsure of what size of bit to purchase for your horse, we recommend measuring an existing bit which correctly fits the horse.

Alternatively you can measure the mouth of the horse. To do this, we recommend using a whip and placing a piece of sticky tape onto the shaft of the whip. Then carefully place the whip into the mouth with the tape just showing/sitting on the outside of the mouth corners, where the flesh ends.

Next place some sticky tape on the other side (or simply mark the spot by holding your fingers) then remove the whip and measure between the two pieces of tape on the whip. Should your measurement fall in between two sizes, always choose the bigger size.

If your required size is ‘out of stock’ click onto the ‘NOTIFY ME’ button and enter your e-mail address, then you will be notified once the size you require becomes available.

WHAT IS THE DIFFERENCE BETWEEN THE VARIOUS SIDEPIECES?

Learn more from the sidepieces guide here.

This guide is made after Fager’s knowledge and philosophy.

CAN I TRY A FAGER BIT BEFORE I BUY IT?

Unfortunately we are unable to Fager bits on a trial basis.  We are able to advise on correct sizing – Simply send us a photograph of the bit gently positioned in the mouth without removing the tags and we will assess the sizing for you.

However, should the sizing be incorrect, we are only able to accept bits returned in the original, unused condition.

We do have retailers who offer trials as well as Bit- Fitters who are trained to assist you in fitting the correct bit.  These are listed on our website where there is a MAP of retailers which enables you to find assistance in your area.

Please do contact us if you are unsure which model you need, we are more than happy to assist you to find the best solution for your needs.

HOW CAN I CHECK WHETHER THE BIT IS APPROVED FOR COMPETITON?

This link lists competition approved bits in various categories and disciplines.

We regularly update the lists, however, we cannot guarantee that all rules changes are up to date.

HOW CAN I TELL IF MY FAGER BIT IS PLACED CORRECTLY IN MY HORSE’S MOUTH?

When you are on the right side of your horse (offside) the Fager horse signature logo should be facing forwards with the word Fager in front.

Each Fager bit has its own unique description and video to demonstrate how that specific model should sit in the mouth.

Certain Fager bits can be used in both directions, however please only use the bits in the directions recommended in the accompanying video. Always consult with us prior to using the bits in anyway other than the recommendations in the videos and on the website. Thank you.

WHICH METAL DO I NEED?

Titanium, Sweet Iron or Sweet Gold?

 

Titanium is valued for its low density, high strength and resistance to corrosion.

All Fager Titanium bits are quality checked and made of 100% medical Titanium, ensuring you utilise and feel the full benefits of this fantastic metal.

Titanium is a tasteless metal which naturally adapts to the temperature of the mouth, encouraging the horse to accept the bit and be more comfortable.

We usually recommend a Titanium bit for sensitive mouthed horses who can react to other metals e.g. red marks or sores developing, despite a soft contact from the hands.

Titanium gives a super light feeling in the hand and quicker response when compared to a heavier bit, particularly when combined with the correct mouthpiece for the individual horse.

Sweet iron is a covering on top of a bit made of stainless steel. The purpose is to disguise the metal taste from stainless steel and create a pleasant, sweet taste, encouraging the horse to seek more contact and hold on to the bit. Following use, sweet iron will start to oxidize and turn brownish grey, this is to be expected.  The more the sweet iron oxidizes, more ‘sweet’ taste will be released.  When this happens the ‘blue’ will almost disappear.

 

Sweet Gold is similar to Sweet iron however it doesn’t oxidize. It contains copper and encourages the horse to seek more contact. Sweet Gold is a bit softer than stainless steel.

To experience the full benefit of these materials, it is important that you combine it with the mouthpiece and sidepiece which is most suited to you and your horse.

HOW DO I CHOOSE THE CORRECT BIT FOR MY HORSE?

To help you find the correct bitting solution for your horse, we have created a series of questions which will direct you to the correct bit for you.  Depending on your answers, different models will be recommended.

We also advise taking a look at our Guide to Side pieces which illustrates the differences and will recommend which side piece is the most suitable option for you and your horse.

We are always here for friendly advice and are happy to help you get the most from your partnership with your horse! Feel free to call us directly at +46 46 771144 between 8-4:30 PM CET weekdays or you can reach us here or via our live online chat.

We have developed and designed the Fager range using our knowledge and experience of the practical benefits they can bring and we love to share it.  We believe that a truly suitable bit can absolutely improve your horse movements and response to your aids. We recognize that having the correct equipment for purpose is the ideal starting point for a successful partnership with your horse.

IS ONE BIT ENOUGH OR DO I NEED MORE THAN ONE?

The answer is – Yes you do! You need a minimum of 2-3 bits at your disposal. Varying pressure needs to be available to avoid any numbness and unwillingness to work.

Rotation is key – even if your bit feels amazing, it is really important to change it before you lose it.  Depending on the individual horse and bit, we usually advice rotating between 2-7 uses, changing to another model for at least 2 times before changing back.

The mouth of your horse is sensitive and applying consistent, constant pressure unfortunately can result in bruising without us realising. These pressure spots need to be alternated to avoid any discomfort, ideally before bruising occurs.

WHERE ARE FAGER BITS PRODUCED?

Since 2020 all Fager bits are produced from start to finish in our dedicated factory in Pakistan by our highly knowledgeable and experienced team.  This enables us to have full control over quality, design and materials.  The production is a highly skilled handcraft and not a skill which can be easily learned in a year or two.  Everyone works together as one team and we love what we do – bringing to life our unique designs and having absolute pride in what we produce.

Our warehouse and Head Office is located in southern Sweden where we handle all enquiries and process your orders.

SIZE GUIDE

You will find a size guide on every product page.  Our clothing is generally true to size however we do add a little extra length to our full sleeves to enhance comfort and flexibility when riding.

WHAT IS THE DIFFERENCE BETWEEN LEGGINGS AND BREECHES?

Our breeches always have a zip opening at the front whereas leggings are ‘pull-up’ models.

Both are constructed from stretchy, comfortable fabric though you will find that our leggings are more stretchy and the breeches’ fabric is slightly thicker.

Please note: We do not take any responsibility for damage caused to your saddle from the seams, pockets, buttons, silicone etc.

MY SIZE IS OUT OF STOCK

If your required size is showing as out of stock, click on the ‘NOTIFY ME’ tab and add your e-mail address.  You will then receive an email notification when your size becomes available again.

We also recommend following us on Instagram and signing up to our Newsletter to keep you informed on news and when items are back in stock.

WHAT PAYMENTS METHOD DO YOU OFFER?

WHAT PAYMENT METHODS DO YOU OFFER?

We accept the following forms of payments:

  • Visa and Mastercard (credit and debit card)
  • PayPal
  • Klarna (direct and afterpay)
I HAVEN’T RECEIVED CONFIRMATION OF MY ORDER

You will automatically receive your order confirmation by e-mail within 12 hours. If you are missing an order confirmation, please check your spam folder or other folders with special offers. Some mailbox providers (including Gmail) have enabled filters that move newsletters into dedicated folders, so we recommend checking those and other filters you might have enabled.

If you have not received your order confirmation within this time frame you are more than welcome to contact us for further help!

CAN I MAKE CHANGES TO MY ORDER?

If you contact us immediately following completion of your order, we will be able to make changes to the sizing etc. 

If you realise you have forgotten something after your order is complete, please place a separate new order and we will do our best to consolidate the orders and reimburse the extra shipping cost.  This will be dependent upon whether the order has been picked and packed.  Unfortunately if you have already received notification of a tracking number, it is too late to make any amendments to the order.

MY SIZE IS OUT OF STOCK

If your required size is showing as out of stock, click on the ‘NOTIFY ME’ tab and add your e-mail address.  You will then receive an email notification when your size becomes available again.

We also recommend following us on Instagram and signing up to our Newsletter to keep you informed on news and when items are back in stock.

PRIVACY & SECURITY

When ordering a product/service you will be asked to complete your personal information. Upon purchase, you agree that this information is stored in accordance with Fager’s privacy policy in order to complete our agreement for our customers. Fager is obliged by law to keep that information stored and in the privacy of someone else.

Fagerdesign AB
Trollebergsvägen 102-28
245 61 Staffanstorp
Sweden
Telephone: +46 46 771144
Email: info@fagerequestrian.com
Companies register: Bolagsverket/Swedish Companies Registration
Company registration number: 559173-8074
VAT registration number: VAT NO. SE559173807401

RETURN & EXCHANGE

We offer a 30 day open purchase policy from the day you receive the parcel therefore if you are unhappy with the product, you may return it back to us and receive a full refund.

Return postage costs are the responsibility of you, the customer. However, if the returned goods are for an exchange of goods, the shipping costs for the replacement item will be paid by us.

  • Any product you return must be in the same condition you received it. Returned items must not be used, washed or altered in any way. All items will be individually reviewed upon receipt.
  • If you would like to exchange your item for a different color or size, please return your unwanted item and place a new order.
  • If your refund is accepted, we will refund the price you paid for your item back to your original payment method.
  • If we receive a returned item in an unsuitable condition, the refund will become void and the item/s will be returned to you.
  • For hygiene reasons, we are only able to accept returned bits where the sticker still attached and in unused, pristine condition.
  • The items you wish to return are your responsibility until received by ourselves.  We recommend obtaining insurance to the value of the items you are returning as well as obtaining proof of postage.
  • Unfortunately, for undelivered packages returned to us, we will apply a surcharge of 30€/30USD/300SEK, this being the cost incurred to us from DHL for this service.
FORCE MAJEURE

Fager design are not responsible for non-performance caused by circumstances beyond our control, directly or indirectly obstruct, hinder or makes the production, delivery, or shipping uneconomical until the obstacle has been removed (force majeure). Such circumstances should be deemed to include difficulties in raising raw materials and other difficulties and disorders, including but not limited to, war, riots, labor disputes, fire, flood, storm, accident, fuel or power shortages, lack of transport, hindrance or interruption in case of transport by sea breakdowns or interruptions of any kind relating to our equipment or facilities, as are deemed necessary for the fulfillment of our contractual obligations.

CUSTOMS & IMPORT CHARGES

Outside EU only.

Any customs or import duties due will be charged when our package reaches the destination country. These charges are the responsibility of the recipient of the parcel. Unfortunately we have no control over these charges and we are unable to advise what these cost may be.  Customs policies and import duties vary widely from country to country therefore if you are unsure about any charges due, we would recommend contacting your local Customs office before placing your order, to avoid any unexpected additional costs.

RECLAIMED OR DAMAGED GOODS

Caused by shipping; If your shipment arrives clearly damaged, please make a note on the receipt that our courier requires you to sign/at the pick-up place. Then open the package and carefully check your goods for signs of damage.

Take photographs of the packaging and the issue and send to us by email to info@fagerequestrian.com together with your order number and we will address the issues raised. Please note that this needs to be done as soon as possible as we only have 7 days to register a claim.

Faulty products; When you open your parcel, please check your items are correct and in good condition.  Should there be a problem, please contact us by email: info@fagerequestrian.com together with your order number and details of the fault(s).  We will endeavor to resolve the issue as quickly and painlessly as possible and apologise for any inconvenience this may cause you.

 

Please note;

Fager bits are handmade down to the finest detail, though occasionally there can be a natural variation in the colour and finish.  This variation is purely aesthetic and does not affect the use or performance of the bit in anyway. Our bits are 100% guaranteed new and unused, produced entirely from our own Factory. Numerous quality control checks are completed prior to being packed and sent out to you, including a final procedural check and labelling, which is performed by our Head Office team in Sweden.

Breeches/Leggings; We do not take any responsibility for damage caused to your saddle from the seam, pocket, button, silicone etc. We only use high quality material and silicone which should not cause any damage.

DO YOU SHIP TO MY COUNTRY?

We ship our products worldwide*

*Unfortunately we are unable to ship directly to Russia. For Russian customers, all is not lost as we have a Russian Retailer, details of which can be found via this link from whom you can order directly.

THERE IS A PROBLEM WITH MY DELIVERED PARCEL

In the unlikely occurrence you have received an incorrect item, a faulty item or something is missing from your order please email our customer service team at info@fagerequestrian.com and one of our Customer Service Specialists will assist you.

HOW LONG WILL MY PACKAGE TAKE TO ARRIVE?

Orders placed before 1 PM CET are usually shipped the same day. Exceptions may occur when promotional campaigns are running.

Goods are dispatched Monday to Friday using DHL Freight and DHL Express. When your order leaves our warehouse, you will receive a confirmation email which includes tracking details.

Delivery timescales:

Sweden 1-3 working days

Europe 1-5 working days

Outside Europe 1-5 working days

You’ll find your estimated delivery date in your Order Confirmation email, depending on the shipment method chosen. Please remember that this date is an estimate and your order may arrive slightly before, on or possibly after the estimated delivery date.

To follow the progress of your order, please check your tracking.

HOW CAN I TRACK MY ORDER?

https://www.dhl.com/

You will receive a tracking number and link in your confirmation email once your order has been shipped. However, please note it can take some time for the tracking to be updated, this is unfortunately out of our hands.

Orders are collected from our warehouse on weekdays at approximately 2-4 PM CET.

I WISH TO CANCEL MY ORDER

We offer a 30 day open purchase policy from the day you receive your parcel. If you are unhappy with the product, you may send it back to us and receive a full refund.

Returned products must be in original condition for a full refund, within 30 days after you have received your order. We do not accept returns where the clothes look used or are stained or dirty. We recommend taking care when trying on items and covering areas to avoid any transfer of makeup/fake tan onto the fabric.

OBS, BITS!

For hygiene reasons all original tags should still be attached and the item be in original unused condition.

Return postage costs are to be paid by the customer, however, if it is an exchange then shipping costs for the new item will be paid by us.

Unclaimed packages returned to us will incur a surcharge of €30.

HOW DO I MAKE EXCHANGE AN ITEM?

Unfortunately we are unable to offer exchanges as we are unable to guarantee the availability of item(s) upon arrival of your return package. However you are more than welcome to return the original item to us for a full refund and place a new order for the different item (usual terms apply)

If you bought an item with a discount code, you can re-order it in different size and we will re-apply the discount code for you. Just get in touch and provide us both the original item’s order number and the new one and we will happily add the discount code for you!

ARE RETURNS FREE?

We do not offer free returns. Our returns charges are:

Sweden – 45 SEK

EU –  8€

You must use the return labels sent to you after filling in this form. We use DHL for returns inside Europe, as this is the only proven way we can be assured it will be delivered directly back to our warehouse. Any returns which have not been pre-notified will be charged a 20€ handling fee.  We do not take any responsibility for lost packages or if we are unable to collect.

Returns outside Europe:

You, the customer are responsible for return shipping costs for the return and any potential additional charges incurred.

Please complete the form and return the package back to us, the form provides all the necessary information required for return.

CANCELLED ORDER – WHAT HAPPENED TO MY PAYMENT?

If money has been taken from your account even though your order was unsuccessful or was cancelled, this amount has only been ‘reserved’ by your bank and will automatically credit back to your account within 2-5 working days.

If you chose to pay using Klarna invoice, the invoice will automatically be removed from Klarna.

HOW DO I RETURN AN ITEM?

To return an item(s) please complete the return information on this link. Please carefully pack your item(s) in the original or similar protected packaging. Fix the attached return label we sent you via email onto the outer packaging. To avoid any potential problems, please remove the original shipping label from the package or stick the return label over it, ensuring it is not visible.

Please keep an eye on the tracking for your return as it makes its way back to us. Once you see it has reached our warehouse, please allow 3 working days for it to be processed (allow up to 5 working days during sale periods). Within this timeframe you will receive an email to confirm your refund has been processed. It may then take a further 5 working days to appear in your bank account.

If you can see your return has reached us and more than 3 working days have passed, please email us at info@fagerequestrian.com and we can look into this for you.

RETURNED PRODUCT; HOW AND WHEN WILL I RECEIVE MY REFUND?

Once your return has been processed, you will be refunded through the original payment method for your order. This transaction usually takes 2-5 working days, you will receive email confirmation once the refund has been issued.

Please monitor the tracking for your return as this makes it’s way back to us. Once you see it has reached our warehouse please allow 3 working days for this to be processed (allowing up to 5 working days during sale periods). Within this timeframe you will be sent an email to confirm your refund has been processed. It can then take a further 5 working days to appear in your bank account.

If you can see your return has reached us and more than 3 working days have passed please email us at info@fagerequestrian.com

CAN I RETURN OR CHANGE AN UNUSED PRODUCT AFTER 30 DAYS?

Unfortunately we are unable to accept returns for unwanted items after the relevant returns period of 30 days. If you try to return an item after this period has expired, we may have to return it to you and request that you cover the delivery costs.

 

DISCOUNT AND PROMOTIONAL CODES

Occasionally we issue Promotional Codes which can be used to discount the price of specified products.

The codes must be applied by you at checkout at the time of placing the order, they cannot be applied retrospectively.

Each Promo Code is issued with its own terms and conditions which will be made clear at the time of issue (e.g. what products, single/multiple use, when it can be used etc.).

MY DISCOUNT CODE DOESN’T WORK?

If you are having problems applying your discount code we recommend trying:

  • Check the spelling.
  • Check that the upper/lower cases and any numbers are correct.
  • Check that the code hasn’t expired?

If the above are correct it may be that the code is limited to sole use and cannot be used in conjunction with any other codes or products which are already applied to products in your cart?

If you require further assistance, please get in touch.

WHEN WILL I RECEIVE MY GIFT CARD?

Our Gift Cards are issued by email and can take up to 24 hours to be issued once the order has been placed.  The email containing the Gift Card code will be sent to the email address which you enter at the checkout.

We only offer ‘virtual’ Gift Cards with us being an online store.  Our Gift Cards are issued in a printable format in within the email so that if you wish to print it and give it as a gift you are able to.  Alternatively you can just use the code and write it in a card or create your own bespoke card/voucher.

HOW DO I APPLY MY DISCOUNT CODE?

To receive your discount, you will need to enter your code at the checkout stage, underneath the ”OVERVIEW” tab where it says ”Add coupon”. Click on it and a popup box will appear where you can enter your code. It is important to use the letters of the code exactly as they were issued e.g.  the same higher and lower case letters.

HOW DOES A GIFT CARD WORK?
  • Our gift cards can be used for all purchases from our website fagerbits.com.
  • Gift Cards are available for any amount and they are issued to the email address you enter at checkout.
  • Our Gift Cards are valid for 1 year from the date of purchase
  • Gift cards can only be applied to purchases within the same country and currency from which they were purchased.
  • Our Gift Cards can be used on purchases made in our Sales.
  • If the value of the order is more than the value of your Gift Card, you can pay the additional amount in the usual way.
  • If the value of the order is less than the value of your Gift Card, the credit remains on the card for you to spend at a later date on your next order.
  • Any returns purchased using a Gift Card will have the refund monies credited back to the Gift Card which can then be used again.
  • Our Gift Cards cannot be redeemed for cash.

 

Please bear in mind that our Gift Cards are not personalized and can be used by anyone who has access to the code. We recommend keeping your code secret/hidden and do not share it with others.

CAN I CHANGE OR CANCEL MY GIFT CARD PURCHASE?

We offer a 30 day ‘change of mind’ policy on Gift Card purchases which is valid from the day you receive the Gift Card. Reimbursement can only be made to the original purchaser, therefore if you received the card as a gift, you will need to ask the person who purchased the gift card to get in touch with our Customer Care Department.

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