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SWEDISH DESIGN

Delivery & Returns

DO YOU SHIP TO MY COUNTRY?

We ship our products worldwide*

*Unfortunately we are unable to ship directly to Russia. For Russian customers, all is not lost as we have a Russian Retailer, details of which can be found via this link from whom you can order directly.

 

HOW LONG WILL MY PACKAGE TAKE TO ARRIVE?

Orders placed before 1 PM CET are usually shipped the same day. Exceptions may occur when promotional campaigns are running.

Goods are dispatched Monday to Friday using DHL Freight and DHL Express. When your order leaves our warehouse, you will receive a confirmation email that includes tracking details.

Delivery timescales:

Sweden 1-3 working days

Europe 1-5 working days

Outside Europe 1-5 working days

You’ll find your estimated delivery date in your Order Confirmation email, depending on the shipment method chosen. Please remember that this date is an estimate and your order may arrive slightly before, on or possibly after the estimated delivery date.

To follow the progress of your order, please check your tracking.

HOW DO I RETURN AN ITEM?

 

To return an item(s) please complete the return information on this link. Please carefully pack your item(s) in the original or similar protected packaging. Fix the attached return label we sent you via email onto the outer packaging. To avoid any potential problems, please remove the original shipping label from the package or stick the return label over it, ensuring it is not visible.

Please keep an eye on the tracking for your return as it makes its way back to us. Once you see it has reached our warehouse, please allow 3 working days for it to be processed (allow up to 5 working days during sale periods). Within this timeframe you will receive an email to confirm your refund has been processed. It may then take a further 5 working days to appear in your bank account.

If you can see your return has reached us and more than 3 working days have passed, please email us at info@fagerequestrian.com and we can look into it.

 

 

We do not offer free returns. Our returns charges are:

Sweden – 45 SEK

EU –  8€

You must use the return labels sent to you after filling in this form. We use DHL for returns inside Europe, as this is the only proven way we can be assured it will be delivered directly back to our warehouse. Any returns which have not been pre-notified will be charged a 20€ handling fee.  We do not take any responsibility for lost packages or if we are unable to collect.

 

Returns outside Europe:

You, the customer are responsible for return shipping costs for the return and any potential additional charges incurred.

Please complete the form and return the package back to us, the form provides all the necessary information required for return.

 

RETURNED PRODUCT; HOW AND WHEN WILL I RECEIVE MY REFUND?

Once your return has been processed, you will be refunded through the original payment method for your order. This transaction usually takes 2-5 working days, you will receive email confirmation once the refund has been issued.

Please monitor the tracking for your return as this makes it’s way back to us. Once you see it has reached our warehouse please allow 3 working days for this to be processed (allowing up to 5 working days during sale periods). Within this timeframe you will be sent an email to confirm your refund has been processed. It can then take a further 5 working days to appear in your bank account.

If you can see your return has reached us and more than 3 working days have passed please email us at info@fagerequestrian.com

 

Unfortunately, we are unable to accept returns for unwanted items after the relevant returns period of 30 days. If you try to return an item after this period has expired, we may have to return it to you and request that you cover the delivery costs.

 

HOW DO I EXCHANGE AN ITEM?

Unfortunately we are unable to offer exchanges as we are unable to guarantee the availability of item(s) upon arrival of your return package. However you are more than welcome to return the original item to us for a full refund and place a new order for the different item (usual terms apply)

If you bought an item with a discount code, you can re-order it in different size and we will re-apply the discount code for you. Just get in touch and provide us both the original item’s order number and the new one and we will happily add the discount code for you!

HOW CAN I TRACK MY ORDER?

https://www.dhl.com/

You will receive a tracking number and link in your confirmation email once your order has been shipped. However, please note it can take some time for the tracking to be updated, this is unfortunately out of our hands.

Orders are collected from our warehouse on weekdays at approximately 2-4 PM CET.

 

THERE IS A PROBLEM WITH MY DELIVERED PARCEL

In the unlikely occurrence, you have received an incorrect item, a faulty item or something is missing from your order please email our customer service team at info@fagerequestrian.com and one of our Customer Service Specialists will assist you.

 

I WISH TO CANCEL MY ORDER

We offer a 30 day open purchase policy from the day you receive your parcel. If you are unhappy with the product, you may send it back to us and receive a full refund.

Returned products must be in original condition for a full refund, within 30 days after you have received your order. We do not accept returns where the clothes look used or are stained or dirty. We recommend taking care when trying on items and covering areas to avoid any transfer of makeup/fake tan onto the fabric.

OBS, BITS!

For hygiene reasons all original tags should still be attached and the item be in original unused condition.

Return postage costs are to be paid by the customer, however, if it is an exchange then shipping costs for the new item will be paid by us.

Unclaimed packages returned to us will incur a surcharge of €30.

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