Fast deliveries! Free shipping over 200$
SWEDISH DESIGN

Welcome offer 10% off

Sign up to get a welcome offer straight to your inbox & to be the first to know about latest trends, new collections, and exclusive offers. *Discount is only available on ordinary prices at Fagerbits.com, not fageraustralia.com.

Delivery & Returns

DO YOU SHIP TO MY COUNTRY?

We ship our products worldwide.*

*For Australia and New Zealand, please make your orders here: https://www.fageraustralia.com/

*We do not ship to Russia.

 

WHAT IS THE STANDARD SHIPPING COST?

Sweden 45 SEK, Free shipping above 500 SEK

Europe + UK 8€, Free shipping above 100€

Outside Europe 10€/$, Free shipping above 200€/$

 

WHAT HAPPENS AFTER I HAVE PLACED MY ORDER

Orders placed before 1 PM CET are usually shipped the same day. Exceptions may occur when promotional campaigns are running.

Goods are dispatched Monday to Friday using DHL Freight, DHL Express, UPS or Postnord. You are able to choose your Freight option in checkout.

When your order leaves our warehouse, you will receive a confirmation email that includes tracking details.

When you place your order, you must give the same name as appears on your ID. Otherwise you may have problems collecting your parcel.

If you discover that any goods are damaged, you must notify us directly info@fagerequestrian.com.

CUSTOMS AND IMPORT DUTIES

Orders within the European Union are duty free.

United States

Due to current US customs regulations, duties will only be added on orders exceeding 800 USD/order/24 hours when shipping from Sweden to the USA.

Great Britain

Fagerdesign covers all import duties & taxes for GB orders. No extra charges will be added after checkout.

For international orders, your package may be subject to customs duties and handling fees. Fagerdesign has no control over possible import charges assessed by the country’s importers.

It is the customer’s responsibility to pay for tax and duty charges. An order can not be cancelled or ‘returned to sender’ unless these charges have been cleared.

Delay or refusal when paying for these charges will result in your shipment being destroyed and you will not be entitled to a refund. By placing an order with Fagerdesign  you agree to these terms and conditions.

HOW LONG WILL MY PACKAGE TAKE TO ARRIVE?

Delivery timescales:

Sweden 1-3 working days

Europe 1-5 working days

Outside Europe 1-5 working days

You’ll find your estimated delivery date in your Order Confirmation email, depending on the shipment method chosen. Please remember that this date is an estimate and your order may arrive slightly before, on or possibly after the estimated delivery date.

To follow the progress of your order, please check your tracking.

Customs and import VAT and any other expenses associated with delivery outside of Sweden that can occur is the responsibility of the customer to pay.

HOW DO I RETURN AN ITEM?

Europe;
Together with your order, you will receive a return label and a paper you can fill in with information about your return.

When sending the products, please carefully pack your item(s) in the original or similar protected packaging. Fix the attached return label onto the outer packaging. To avoid any potential problems, please remove the original shipping label from the package or stick the return label over it, ensuring it is not visible.

The products needs to be new and not used, in their original packaging with all the tags on.

Please keep an eye on the tracking for your return as it makes its way back to us. Once you see it has reached our warehouse, please allow 3 working days for it to be processed (allow up to 5 working days during sale periods). Within this timeframe you will receive an email to confirm your refund has been processed. It may then take a further 5 working days to appear in your bank account.

If you can see your return has reached us and more than 7 working days have passed, please email us at info@fagerequestrian.com and we can look into it.

Outside Europe:
To return an item(s) please complete the return information on this link. The products needs to be new and not used, in their original packaging with all the tags on. We use DHL/UPS for returns inside Europe, as this is the only proven way we can be assured it will be delivered directly back to our warehouse. Any returns which have not been pre-notified will be charged a 20€ handling fee and we do not take any responsibility for lost packages or if we are unable to collect. Please write us an email if you sent the package without our return label and we will try our best to solve it.

When sending the products, please carefully pack your item(s) in the original or similar protected packaging. Fix the attached return label we sent you via email onto the outer packaging. To avoid any potential problems, please remove the original shipping label from the package or stick the return label over it, ensuring it is not visible.

Please keep an eye on the tracking for your return as it makes its way back to us. Once you see it has reached our warehouse, please allow 3 working days for it to be processed (allow up to 5 working days during sale periods). Within this timeframe you will receive an email to confirm your refund has been processed. It may then take a further 5 working days to appear in your bank account.

If you can see your return has reached us and more than 7 working days have passed, please email us at info@fagerequestrian.com and we can look into it.

WHAT IS THE COST FOR A RETURN OR EXCHANGE?

Sweden – 45 SEK for returns. Free exchanges.

Europe – 8€ for returns. Free exchanges.

Outside Europe –  12€/$ for returns and exchanges.

RETURNED PRODUCT; HOW AND WHEN WILL I RECEIVE MY REFUND?

Once your return has been processed, you will be refunded through the original payment method for your order. This transaction usually takes 2-5 working days, you will receive email confirmation once the refund has been issued.

Please monitor the tracking for your return as this makes it’s way back to us. Once you see it has reached our warehouse please allow 3 working days for this to be processed (allowing up to 5 working days during sale periods). Within this timeframe you will be sent an email to confirm your refund has been processed. It can then take a further 5 working days to appear in your bank account.

If you can see your return has reached us and more than 3 working days have passed please email us at info@fagerequestrian.com

Unfortunately, we are unable to accept returns for unwanted items after the relevant returns period of 30 days. If you try to return an item after this period has expired, we may have to return it to you and request that you cover the delivery costs.

HOW DO I EXCHANGE AN ITEM?

Make a new order for the different size/color you want. If you bought an item with a discount code, you can re-order it in different size and we will re-apply the discount code for you. Just get in touch (info@fagerequestrian.com and provide us both the original item’s order number and the new one and we will happily add the discount code for you!

Return the original item to us for a full refund and don’t forget to add the new order number on the return paper you receive with your package.

HOW CAN I TRACK MY ORDER?

https://www.dhl.com/

https://www.ups.com/

https://www.postnord.se/

You will receive a tracking number and link in your confirmation email once your order has been shipped. However, please note it can take some time for the tracking to be updated, this is unfortunately out of our hands.

Orders are collected from our warehouse on weekdays at approximately 2-4 PM CET.

 

THERE IS A PROBLEM WITH MY DELIVERED PARCEL

In the unlikely occurrence, you have received an incorrect item, a faulty item or something is missing from your order please email our customer service team at info@fagerequestrian.com and one of our Customer Service Specialists will assist you.

 

I WISH TO CANCEL MY ORDER

We offer a 30 day open purchase policy from the day you receive your parcel. If you are unhappy with the product, you may send it back to us and receive a full refund. Customs and import VAT and any other expenses associated with delivery outside of Sweden that can occur is the responsibility of the customer to pay.

Returned products must be in original condition for a full refund, within 30 days after you have received your order.
We do not accept returns where the clothes look used or are stained or dirty. We recommend taking care when trying on items and covering areas to avoid any transfer of makeup/fake tan onto the fabric.

OBS, BITS!
For hygiene reasons all original tags should still be attached and the item be in original unused condition.
Unclaimed packages returned to us will incur a surcharge of €30.

No products in the cart